我把我总结的客户邮件回复模板(包括从询价到结汇的整个流程),与大家分享,希望对大家有帮助,也希望多多指正,谢谢!

产品报价

一. 客户主动询价,我方报价

Dear Mr./Ms XX

Thanks for your inquiry about XX products by e-mail dd xxxx, 2007!

Now we here kindly quote you our best XX price as following:

Products name:

Specification, weight and size:

Packing:

Payment:

Delivery time:

Shipment fee:

Quantity:

Validity:

Others:

Pls review the above price and let us know your confirmation in an early date.

Looking forward to hearing from you soon.

二.我方主动询价,向客户报价

Dear Mr/Ms XX

We have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows:

Products name:

Specification, weight and size:

Packing:

Payment:

Delivery time:

Shipment fee:

Quantity:

Validity:

Others:

Pls review the above price and let us know your confirmation in an early date.

Looking forward to hearing from you soon.

三.询问客户产品规格:

Dear Mr/Ms XX

Thanks for your inquiry about XX products on XX, 2007.

In order to quote you right price, please inform us the detail specification such as size, weight, materials and so on.

Looking forward to hearing from you soon.

四.问客户对报价的意见:

1.第一次询问:

1)Dear Mr/Ms XX

Re XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Have you received it? Please check it and let me know your comments about the price.

Looking forward to hearing from you soon.

2)Dear Mr/Ms XX

Re XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2006. Hope you have received it. What’s your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.

Looking forward to hearing from you soon.

2.第二次询问:

Dear Mr/Ms XX

Re the XX products, I have e-mail the FOB QINGAO price to you dd XX , 2007. And asked for your comments on XX, 2007. But still no reply . Have you received it? Please review it and let me know your comments. If any problems, please don’t hesitate to contact us, We shall be pleased to be of service to you at all times.

Thanks in advance for your quick reply!

3.第三次询问:

1)Dear Ms/Ms XX

Re XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you haven’t replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I ‘d like to know whether you still interested in this item.

Looking forward to hearing from you soon.

2)Dear Mr/Ms XX

Re XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still can’t confirm, I’m afraid we can’t arrange for your order. So please inform your customer and send us confirmation as soon as possible.

Looking forward to hearing from you soon.

4. 重新报价

1)Dear Mr./Ms.XX

Re XX products, we have quoted you FOB QINGAO price , But for a long time,you haven’t reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjusted price as follows:

USDXX/pc

Hope you can accept this price.If sample required, we will send to you for your approval.

Thanks in advance for your quick reply!

2)Dear Mr./Ms.XX

Re XX products,I have quoted you FOB QINGAO price.. We have checked our factory about the price, Now we here requote you the new price as follows,

USDXX/pc

Hope you can accept this price.If sample required, we will send to you for your approval.

5. 询问对新价格的意见

Dear Mr./Ms.XX

Re XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.

样品

a) 寄样前的准备:

Dear Mr/Ms XX

1)The XX samples are ready, now we would like to verify the specification ,size and quanlity and your detail address(including telephone , fax no.) as follows:

When we receive your confirm, we will send it to you ASAP.

2)Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.

b) 寄样品 (告知客户品名,规格,寄样日期,快件号码等)

Dear Mr/Ms XX

Re XX samples, we have sent two pieces to you by EMS last week. The tracking No is XXXX, please check receive it.

c) 询问客户是否收到样品,意见如何,检验结果,改进意见

Dear Mr/Ms XX

Re XXX samples, have you have received it? Now I ‘d like to know the inspection results and your opinion? If any problem, please don’t hesitate to inform us so that we can try our best to solve for you.

d) 寄改进后的样品

Dear Mr/Ms XX

Re XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. Hope you will be satisfied it.

e) 询问客户是否收到样品,意见如何,检验结果

Dear Mr/Ms XX

Re XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time.

订单

f) 样品合格,是否下订单,何时下订单

1)Dear Mr/Ms XX

Re XX products, you told us the samples had passed the test. Now will you consider purchasing above items? Please let us know your opinion at an early date.

Looking forward to hearing from you soon. Hope to start a new business in the near future!

2)Dear Mr/Ms XX

Re XX products, you have sent us the test report on Dec 14, 2006. And informed us you would place an order for it. Now we still wait for your order. Could you tell me when you will place the order?

g) 催问客户下订单

Dear Mr/Ms XX

Re XX products,you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Now please tell us when you will order so that we can arrange the production. ASAP.

信用证

h) 催开信用证

Dear Mr/Ms X

Re contract No。XXX, we have faxed the proforma invoice to you, the shipment date is coming near, but we still not receive your L/C from our bank.

Now we’d like to know if you have issued the L/C or not. If yes, please tell us the L/C No and advising bank name, If not, please issue it as soon as possible so that we can arrange the shipment as per your L/C request.

When you issued it, please fax us the copy.

i) 修改信用证

(1)Dear Mr./Ms. XX

Thanks for you L/C issued.

But after review it, we found some discrepancies need to amend as follows:

1) Please amend clause XX as to:

2) Please delete clause XX

If you amend the L/C, please fax it to us.

Thank you!

(2) Dear Mr. Mr/Ms XX

Re the L/C No. XXX, contract No.: XXX, you have confirmed to amend the clause 44A as to SHANGHAI, CHINA instead of QINGDAO, CHINA. But we still haven’t received the L/C amendment advice from our bank. I’d like to know have you informed your bank to amend it?

I am very appreciated for your quick reply!

出货事宜

Dear Mr. Mr/Ms XX

Re contract No. XX, we are pleased to inform you the products are ready. Now we ‘d like to confirm the following details:

Packing size/quanlity:

Shipping marks:

We will try our best to arrange as per your request.

Also please inform us the detail documents so that we can make for you asap.(D/A, D/P, TT时)

给客户发装运通知

Dear Mr./Ms.XX

Re the order No. XX, the Invoice No.XX, the goods have been shipped on SS “COSCO NAPOLI 004W” on Oct 25, 2006.The B/L No is GMQD26103016, The ETA date is about Nov 21,2006.The documents have been faxed to you. Please check it.

告知客户寄单事宜

j) 告诉客户寄单日期,快件号码

Dear Mr./Ms. XX

Re the L/C No.XX, (Contract No XX), invoice No. XX, have sent to you by DHL on Nov 17, 2006. The DHL No is 7498536846, Please check it. Maybe, it has arrived on Nov 20, 2006.

货物跟踪

k) 询问客户是否收到货物,有无意见。

Dear Mr./Ms XX

Re 06RF33202, original documents have sent to you by TNT on Nov 20, 2006. Now have you received documents and picked up the cargos? If any problems, please contact us, we will solve for you.

询问结汇情况

Dear Mr/MSRe invoice NoXXX, pls let us know if you have arranged payment,If you have paid, please inform us the payment date and fax us the paymentnotice so that we can check from our bank.I am appreciated for your early reply.Thank you !

其他:

1. 邀请函

公司抬头

To: 客户名称 From : 邀请人

Fax: Page: 1

Phone: Date:

INVITATION

Dear Mr/MS

We hereby sincerely invite you to visit us during Apr 12, 2007-Apr 30, 2007 for a very important project meeting toward our hardware products. The name we like to cover in this invitation are as follows:

Mr.

Mr.

Mr.

Mr.

Hope this great opportunity to visit our factory and discuss our business, please, therefore, do not ignore or delay such a sincere request.

Thank you for your consideration to accept.

Yours truly

公司落款

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